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PRIVACY POLICY

All Style Bathrooms & Home Renovations is committed to protecting your privacy and handling your Personal Information responsibly. This policy explains how we collect, use, disclose, store, secure and dispose of Personal Information in connection with our renovation services and website.

Where applicable, we handle Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). More information about the APPs is available from the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies, or could reasonably identify, an individual. The kinds of Personal Information we may collect include:

  • your name, phone number and email address;
  • your residential or renovation site address;
  • details you provide about a renovation, quote request or enquiry;
  • correspondence and communications with us; and
  • other information, photographs or documents you choose to provide in connection with our services.

We may collect Personal Information in a number of ways, including by telephone, email, website contact forms, correspondence, during quotes or site visits, through our website and, where appropriate, from third parties or publicly available sources. Our website may also use cookies or similar technologies where enabled.

We collect Personal Information primarily so we can respond to enquiries, prepare quotes, provide and manage renovation services, communicate with clients, coordinate work and maintain business records. We may also use Personal Information for related purposes that you would reasonably expect, including improving our services and communicating information about our business. Where we send marketing communications, you may ask us to stop at any time by contacting us.

When we collect Personal Information, we will take reasonable steps, where appropriate, to explain why the information is being collected and how it may be used.

Sensitive Information

Sensitive information can include information about matters such as a person’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, professional or trade union memberships, or criminal record.

We do not generally require sensitive information to provide our renovation services. If sensitive information is provided to us and we need to use it, we will only do so:

  • for the primary purpose for which it was provided;
  • for a directly related secondary purpose where permitted;
  • with your consent; or
  • where required or authorised by law.

Third Parties

Where reasonable and practicable, we collect Personal Information directly from you. In some circumstances we may receive information from a third party. Where required, we will take reasonable steps to make you aware of the information received and the circumstances of its collection.

Disclosure of Personal Information

We may disclose Personal Information where reasonably necessary to provide the services you have requested. This may include disclosure to tradespeople, contractors, suppliers or service providers involved in quoting, planning or completing renovation work. We may also disclose Personal Information:

  • to third parties where you have consented to the use or disclosure;
  • where reasonably necessary to operate or support our business and services; or
  • where required or authorised by law.

Security of Personal Information

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain Personal Information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business records, or as otherwise required by law. When information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it where appropriate.

Access to your Personal Information

You may request access to the Personal Information we hold about you and ask us to update or correct it, subject to any exceptions permitted by law. If you wish to make an access or correction request, please contact us using the details at the end of this policy.

All Style Bathrooms & Home Renovations does not ordinarily charge a fee for making an access request. If providing access involves a reasonable administrative cost, we will let you know before providing the requested information. We may ask you to verify your identity before releasing Personal Information.

Maintaining the Quality of your Personal Information

It is important to us that the Personal Information we hold is accurate, complete and up to date. If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us so we can update our records where appropriate.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes to our business practices, services or legal obligations. The current version will be made available on our website.

Privacy Policy Complaints and Enquiries

If you have a question, request or complaint about this Privacy Policy or the way we handle Personal Information, please contact us:

Business: All Style Bathrooms & Home Renovations

Website: allstylebathroomsadelaide.com.au

Email: asbathrooms@bigpond.com

Phone: 0413 768 997

We will take reasonable steps to respond to privacy enquiries and complaints in a timely manner.